§ A235-12. Application regulations; service interruption and complaint procedure.

A. 

Each grantee shall, at time, be subject to the provisions of this chapter and regulations adopted by the Township in furtherance hereof and the applicable provisions of all laws of the United States of America and the Commonwealth of Pennsylvania. Provided, however, nothing herein contained shall be deemed to render any grantee a public utility except as may be otherwise provided by the laws of the Commonwealth.

B. 

Whenever it is necessary to shut off or interrupt service for the purposes of making repairs, installation or adjustments, the grantee shall do so at time or times as will cause the least amount of inconvenience to its subscribers, consistent with the needs and requirements of the grantee.

C. 

The grantee shall maintain a local business office, and a local telephone service, which shall be toll free to the caller of calls originating from within the Township, for the purpose of receiving inquiries and complaints from the grantee's subscribers and from the general public. Each grantee shall provide sufficient maintenance personnel to respond to routine service calls within 24 hours during the period of 8:00 a.m. through 11:00 p.m. six days per week, except in the case of major outages due to storms, civil unrest or acts of God. From 11:00 p.m. to 8:00 a.m. each grantee shall maintain a telephone answering service and shall respond to routine service calls generated therefrom within 24 hours of commencement of business the day following the call. Grantee shall maintain a written record of all such calls which shall be available for inspection by the Township Manager upon 48 hours prior oral or written request. A computerized record of such calls shall fulfill the requirement of this subsection provided such computerized record is backed up on a daily basis.